Dashboard
Overview and quick actions for your review program
Welcome back
Track how your review program is performing, spot which technicians are earning the most 5-star feedback, and see which customers are still waiting for a request.
View Reviews
See external + internal feedback
Send Requests
Manually trigger SMS or email
Manage Locations
Offices & review destinations
Configure Settings
Messaging, cadence, integrations
Rating Distribution
Top Employees
Reviews
Track and manage customer feedback across Google, Yelp, and Facebook
Customer responses collected through our SMS and email links
| Date | Type | Location | Customer | Employee | Score | Feedback | Outcome |
|---|
Reviews
Track and manage customer feedback across Google, Yelp, and Facebook
Reviews scraped from Google, Yelp, and Facebook
| Date | Source | Location | Author | Rating | Review | Employee Match | Actions |
|---|
Reviews
Track and manage customer feedback across Google, Yelp, and Facebook
Outbound review requests — track delivery, clicks, and completions
| Date | Customer | Employee | Status | Reminders | Location |
|---|
Employees
Sync technicians from your CRM and attribute reviews to the right tech
| Name | CRM Location | Review Location | Status | Last Synced |
|---|
Locations
Configure offices, review destinations, and CRM connections
| Name | Google Place ID | CRM | Office ID | Actions |
|---|
Rewards
Pay cash bonuses to employees when they earn 5-star reviews
Recent Accruals
Once you set up Stripe and activate a bonus program, earned bonuses will show up here.
Active Programs
No active programs yet. Create one on the Programs tab.
Settings
Manage your organization's preferences, integrations, and team
Team
| Name | Role | Linked Employee | Last Login | Added |
|---|
Settings
Manage your organization's preferences, integrations, and team
API Keys
Public API Documentation
External systems can pull employee and review data via our public API. Authenticate with
Authorization: Bearer rg_yourkey
or X-API-Key: rg_yourkey.
GET
/api/v1/employees
List all employees for your organization
GET
/api/v1/employees/:id
Get one employee + summary stats (total reviews, avg rating, star breakdown)
GET
/api/v1/employees/:id/reviews
All reviews for an employee (SMS-collected + matched Google reviews)
Query: ?since=ISO&until=ISO&limit=100&offset=0
GET
/api/v1/reviews
All reviews for your org, combined internal + Google
Query: ?employee_id=&rating=&since=&until=&source=internal|google
| Name | Key | Status | Last Used | Created | Actions |
|---|
Settings
Manage your organization's preferences, integrations, and team
Do Not Contact List
Phone numbers on this list will never receive SMS from your organization. Entries are added automatically when recipients reply
STOP to one of our messages, when Twilio reports error 21610, or manually by your team.
| Phone | Source | Reason | Added By | Added |
|---|
Settings
Manage your organization's preferences, integrations, and team
Automatic Review Requests
When enabled, SMS review requests are automatically sent after appointments are completed. Manual sends always work regardless.
CRM Credentials
Enter your CRM API credentials once — every location in your organization uses them. Encrypted at rest with AES-256-GCM.
Request Pattern
Build a sequence. Each customer rotates through it: first request gets the 1st item, second request gets the 2nd, etc. Add the same platform multiple times to weight it (e.g. Google, Google, NPS).
Click buttons below to build your sequence…
Add to sequence
Rules & Timing
When and how often customers receive review requests, and what rating threshold sends them to a public review site.
Skip If Already Reviewed
Don't ask customers for a public review if they've already left one. Internal-only flows (NPS, Smart NPS) ignore this gate.
Only skip if a matching review exists within this many months. 'Forever' = any past review at all.
Settings
Manage your organization's preferences, integrations, and team
Channels & Cadence
Pick which channel(s) each step goes out on. The initial send fires right after an appointment; reminders fire on the schedule below.
Reminders
SMS Templates
Variables: {first_name}, {company_name}, {link}
Variables: {first_name}, {company_name}, {link}
Email Sender Identity
Customize the From: address your customers see. To send from your own domain (e.g.
reviews@yourcompany.com), that domain must first be verified in Resend — contact Driven to get the DNS records set up. If it's not verified, emails will send from Driven's address with your address as Reply-To so customer replies still reach you.
If blank, replies go to the From Email. Useful if you want sends from
reviews@ but replies to support@.
Email Templates
Used whenever a step above has Email checked. Plain text with line breaks — URLs become clickable automatically.
Variables: {first_name}, {company_name}
Variables: {first_name}, {company_name}, {link}
Variables: {first_name}, {company_name}, {link}
Settings
Manage your organization's preferences, integrations, and team
Customer Tips
After a qualifying review, we can send the customer a separate follow-up prompt inviting them to tip your technician directly. Tips flow through Stripe Connect to each tech's linked bank.
⚠ Each technician must complete Stripe onboarding before they can receive tips. Manage employee Stripe setup →
Trigger & Limits
When tipping is on and the rating clears the threshold below, customers get a follow-up tip prompt.
How long to wait after a qualifying review before sending the tip invitation.
Caps a single tip at this amount.
Amounts & Fees
Only shown if suggestions are enabled above.
Tip Invitation
Variables: {first_name}, {tech_first_name}, {company_name}, {link}
Variables: {first_name}, {tech_first_name}, {company_name}, {link}
Billing
Subscription, payment method, and invoices
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How pricing works
$200 per location, per month. Your subscription quantity is set automatically from the number of locations on your account. Adding a location prorates and bills it on your next invoice; removing one credits the unused time. Cancel anytime from the billing portal.